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UI Designer, Graphic Designer | Packaging Everything February 2022 - Present | Montreal, CA
• Understand users and their goals, problems, and behaviors through qualitative and quantitative user research.
• Develop sample interactions, accounting for business needs, the optimization of the user experience.
• Design, build and optimize mock-ups according to the specifications and the needs identified.
• Gathering requirements and translating concepts into user flows, wireframes, mockups, and prototypes
UI/UX Designer, Graphic Designer | Moxo Media Inc. September 2021- October 2021 | Montreal, CA
• The company's new website design.
• Develop sample interactions, accounting for business needs, the optimization of the user experience.
• Design, build and optimize mock-ups according to the specifications and the needs identified.
• Gathering requirements and translating concepts into user flows, wireframes, mockups, and prototypes
UI/UX Designer, Graphic Designer (Freelancer) | Pawsome Concierge June 2021 - Present | Montreal, CA
• Understand users and their goals, problems, and behaviors through qualitative and quantitative user research.
• Identifying and troubleshoot UX issues through usability sessions.
• Analyze industry best practices, client feedback, learnings from metrics tracking, and market competitive analyzes to iterate and improve our user
experience.
• Collaborate with the technical team to study the feasibility of functional solutions and then accompany the development and integration of features to
ensure quality and consistency of design.
Customer Service Agent & Data Analyst | Maersk Line, Limited January 2019 - December 2019| Tokyo, JP
• Analyze data of over 10,000 imports and exports. Provide KPI performance tracker.
• Analyze using Excel's Vlookup, Pivot, and function.
• Research and compare data between countries. Submit reports to clients.
• Create invoices using the SAP system.
• Trained and supervised employees on all the above items.
Operation | Apple Japan Inc. August 2018 - December 2018 | Tokyo, JP
• Provided professional troubleshooting and expertise to remote customers.
• My technical expertise, creativity, and passion to meet their needs
• Performing advanced troubleshooting skills & techniques while teaming up with my customers to help get their equipment functioning again to their
complete satisfaction.
Key Account Manager | e-communications Inc. April 2012 - July 2018 | Tokyo, JP
• Conduct and moderate monthly seminars with lawyers.
• Present to over 100 companies about the company's various products.
• Create proposal sales letters.
• Achieved required annual sales goals year after year.
• Led and created the proposal of compliance education techniques for the company.
August 2018 - December 2018 | Tokyo, JP