IT Support Technician

Status : Regular, Full time

Regular, Full time

Location :

Saint-Léonard, Quebec

Job Description

Interested?

• A state-of-the-art technological environment
• A growing company with stimulating challenges
• An experienced and dynamic team

Do you have what we're looking for?

AEC, DEC, or similar relevant experience with a minimum of 2 years of experience in a similar position.

Outstanding customer approach : excellent listener, patient, communicates clearly.

Methodical problem-solving abilities and analytical mindset.

Reliable, rigorous, and good team player.

Ability to communicate clearly in French and English, both spoken and written.

At ease in a dynamic environment, flexible with task and schedule changes, ability to physically go to other sites when needed.

Here’s a typical day :

Resolve hardware and software issues promptly.

Manage user accounts and access permissions.

Follow-up requests assiduously, communicate status to the user on a regular basis, document and close requests.

Search for and apply solutions using available search tools.

Create and update solutions in the knowledge base.

Follow and maintain Standard Operating Procedures (SOP).

Take part in alternating telephone call schedules. Ability to manage and prioritize requests. Stay alert and report critical situations.

Here are some of the systems used : Microsoft 365, Azure and Intune, Epicor Prophet 21, Workday, EDI, Moneris, Service Desk Plus, LogmeIn Rescue, Telus Business Connect and Contact Center, Zoho Site 24x7.

What’s in it for you

We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities.

We promote autonomy and decision making.

What sets us apart is our :

Annual profit-sharing offered to all in addition to our competitive compensation : rewarding accomplishments is part of our culture.

A strong national network offering real opportunities to grow : our people make the difference.

Among our benefits :

Flexible group insurance plan customizable to your needs.

Free health resources available 24 / 7 : Telemedicine and Employee Assistance Program (EAP).

Group RRSP with employer contribution and TFSA.

Postsecondary Scholarship Program for our employee’s children.

Charging terminals available at our facilities.

Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.