EL Order Management Specialist

Description du poste

This job is with ABB, an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

This position reports to:

Country Customer Experience Lead

Your role and responsibilities

• Work as a liaison between the customer, sales, product management, logistics for supply and demand, and other corporate personnel. Be able to manage a load of Accounts to include distributor, OEM, or Channel partner as the primary customer contact for the duration of each order or small project, and able to resolve specific issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate. Evaluate Sales Team input and customer demand to ensure accurate forecast needs for production requirements. Review customer requests and follow up with the internal stakeholders until completion of all necessary actions to obtain customer satisfaction.
• Identify the processes needed to be followed to solve any inquiries received from customers. Participate in the growth of ABB Electrification business in Canada and collaborate actively into continuous improvements of internal processes within your team. Willingness to travel (up to 10%) in support of customer needs or training.

Qualifications for the role

Should have a Bachelor’s degree from an accredited university or college with a major in a business-related field, i.e., Business Mgt, Business Admin, Marketing, Supply Chain Mgt, etc., or a high school diploma/GED with at least 2 years in a Customer Facing position or Supply Chain function.

• Should possess strong oral and written communication skills with strong interpersonal and leadership skills.
• Demonstrate some experience using SAP (PE3/ECC) or another ERP system such as Oracle.
• Ability to multitask with strong sense of priority with strong problem-solving skills.
• Ability to work independently and as a strong team player.
• French is required. English is also required to communicate with customers outside Quebec on a regular basis.

Benefits

• Retirement plan
• Healthcare plan
• Accident insurance
• Wellbeing program

More about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected.

Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported.

Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups:

• women
• aboriginal people
• members of visible minorities
• persons with disabilities

ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.

ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces. #LI-Hybrid