Senior Communication Consultant

JOB DESCRIPTION

Our employees are at the heart of what we do best: helping people, businesses, and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here; diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are looking for a Senior Communication Consultant to join our growing Human Resources team for a temporary contract of 1 year.

This newly created role will be responsible for creating, organizing, managing, and maintaining Help Articles (HR processes, procedures, and policies) in Workday (our HR system).

You will make sure that Help Articles (HR processes, procedures, and policies) are accurate, up-to-date, and compliant with our internal standards.

In this role, you will act as the main point of contact between HRDirect (our HR Call Center) and our HR expertise team for everything related to Help Articles.

What you’ll do here:

• Create, review, edit, and format Help Articles in Workday based on our internal standards and make recommendations on best practices.
• Identify, analyze, and diagnose major issues with Help Articles and make recommendations for improvements.
• Ensure that our Help Articles are written and delivered in a way that is understood by our employees and managers.
• Ensure that our Help Article deployment plan is followed and updated.
• Collaborate with HR expertise teams on all aspects related to knowledge base and help articles.
• Provide training and support to our team and other HR expertise teams on Help Articles standards and procedures.
• Identify opportunities for process improvements, automation, and efficiency gains.

What you bring to the table:

• Bachelor degree in Communications or related field.
• 5 to 8 years of experience in a similar position.
• Outstanding organizational skills.
• Excellent communication skills.
• Excellent analytical skills and attention to details.
• Demonstrates initiative, good judgment, and autonomy.
• Capacity to adapt rapidly in an ever-changing environment.
• Knowledge of Workday an asset.
• Positive attitude and strong sense of ethics.
• Bilingualism in French and English required - Need to interact on a regular basis with colleagues across the country.

LI-hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow.
• Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.