Senior administration officer

Description du poste

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses, and communities thrive.

Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

The Senior Administration Officer is responsible for administrative duties that assist in ensuring the efficiency of the department’s operations.

A key component of the role requires the incumbent to perform a variety of Mortgage Funding tasks and functions that are monitored and measured using various statistics tools both at the department and credit administration officer level.

This role also involves responding to inquiries from internal and external clients and providing a consistent level of customer service in accordance with Laurentian Bank’s standards, policies, and procedures.

Responsibilities

• Process all transactions related to newly created Mortgage files. Transactions may range from processing funding of new mortgages, final reports, appraisal fee payments, and other assigned tasks, etc.
• Ensure that all transactions are processed completely in good order as per set service standards.
• Maintain optimum productivity levels.
• Process, balance, reconcile, check, and correct data in completing a newly funding file to ensure accuracy, completeness, and compliance with operational procedures.
• Respond to, or escalate inquiries from various internal and external clients relating to newly funding file, ensuring that the highest level of customer service is delivered.
• Submit recommendations / suggest work process improvements to the Assistant Manager, Mortgage Funding.
• Keep abreast of all policies, procedural documentation, and updates.
• Participate in special projects and carry out any other similar or general task at the request of their direct manager or that may be required by their function.

Qualifications

• Post-secondary degree or diploma in Business or in a related field.
• 2 to 3 years of work experience related to administration or processing within a financial institution.
• Excellent analytical skills to perform investigative work due to escalated issues.
• Excellent attention to detail and accuracy.
• Skill in MS Excel is a plus. Computer literacy in Microsoft Office (Word, Excel, and PowerPoint) and Outlook a must.
• Good interpersonal and communications skills, both verbal and written.
• Excellent customer service skills with the ability to communicate information effectively.
• Able to work in a high volume environment with extremely demanding time frames.
• Strong organizational, time-management, and multitasking skills.
• Ability to work effectively with others as part of a team.
• Bilingual* (French / English) both verbal and written.
• Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

What Laurentian Bank has to offer you :

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering :

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.

Plus, as an extra perk, you also get a paid day off to celebrate your birthday.

• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products.

Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas, and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority.

Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive.

To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders, and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use, or disclose your personal information for the purpose of establishing an employment relationship with you.