I'm currently looking for an IT support technician for one of our customers. This is a permanent, hybrid position. Salary varies according to experience (maximum $60,000).Your tasks will be :
- Manage day-to-day IT-related problems.
- Collaborate with the team to resolve daily incidents, ensuring fast and efficient handling.
- Offer proactive technical support, providing rapid and appropriate solutions to end-user problems.
- Escalate unresolved incidents to the next level of support, ensuring effective follow-up.
- Accompany new employees during their integration process, to ensure rapid familiarization with tools and procedures.
- Document solutions to recurring problems and keep existing knowledge databases up to date.
- Carry out change requests outside normal working hours (updates, server reboots, maintenance, etc.).
- Diploma in computer science, user support
- 2 years' experience in a similar role
- Understanding of Windows operating systems, computers, servers, networks, mobile devices and other technology products.
- Experience with Active-Directory and Windows 10.
- Good interpersonal and communication skills.
- Bilingual English / French (written and spoken, some company employees are English speakers).
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