Customer Development Manager

Montreal

Offre publiée le 2025-01-20

Caldic North America

Assume responsibility for the effective performance of Sales and Marketing functions.

  • Service Customers through in-person and virtual calls in accordance with set KPIs in order to drive growth within assigned Territory
  • Develop a strategy and Sales approach to align Caldic capabilities with Customers within the Industry
  • Be responsible for setting and executing stretch budget targets that are aligned with the Organizations objectives
  • Prospect for new accounts and seek opportunities to increase existing business.
  • Prioritize product placement to ensure high volume and profitable positioning
  • Set up and manage product contracts with customers
  • Attend Agency Training, when required and available
  • Meet established quotas and sales goals
  • Ensure that sales accounts are serviced in accordance with Company standards and policies
  • Forecast long range account sales (sales, volume, margin) and product needs, and communicate related information regularly to management
  • Work with procurement to calculate product costs and set pricing for products
  • Provide technical support to customers using the various tools and resources provided

Assume responsibility for establishing and maintaining good business relations with customers and external trade contacts

  • Ensure that customers are satisfied with Company products and services
  • Obtain customer feedback and continually work to improve products and services
  • Complete and resolve customer requests, complaints, and inquiries
  • Promote products and services at trade shows and organize display material
  • Assume responsibility for maintaining effective working relations, communication, and coordination with Company personnel and with management

  • Set sales goals in accordance with Company objectives. Track progress towards set goals
  • Provide assistance to support personnel as needed
  • Keep management informed of area activities, changes in competitive conditions, and significant issues
  • Complete required reports and records accurately and promptly
  • Attend meetings as required