Technology Consultant

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Jobs by Category : Technology Solutions

Job Function : Technology

Status : Full Time

Schedule : Regular

Description

Who Are We?

As part of the TELUS Family, GoCo is a next-generation managed IT service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks and Network Security.

You will contribute to the team by performing the following

• Respond to inquiries from staff, administrators, customers, site personnel and outside vendors in a timely fashion
• Ensure open communication to all stakeholders. Address delicate situations and handle conflicts in such a way as to maximize opportunity and minimize exposure to risk
• Analyze SoW provided by CSA and flag any concerns or missing information to be corrected before initializing the design
• Configure a customer solution from A to Z using multi-vendor platform based on a SoW
• Provisioning and maintenance of Advanced CPE designed solutions
• Document and maintain and update customer network diagrams, systems and configurations
• Perform physical and logical analysis of client networks and its applications
• Ability to multi-task, prioritize and meet deadlines
• Support and diagnosis of technical issues involving Firewalls, VPNs and Routing
• Technical knowledge in Telecom Network topics : MPLS, spanning tree, routers, Layer 2 / 3 switches, WIFI, VoIP, firewalls and UTM
• Ability to develop automation using scripting languages
• Flexibility to work a schedule that will meet the demand of our customers as required
• Pager duty, after hours, weekend and stat holiday work on demand
• Stay up to date with emerging technologies

Qualifications

What do you bring to the team?

The below skills and experience are considered assets :

Intermediate knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its international scope.

Salary Range : $82,000-$122,000

Performance Bonus or Sales Incentive Plan : 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as :

Please note that the compensation shown in the job posting is effective 2024 and may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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