Application Production Support

Application Production Support

Duration : 12 Months

Location : Montréal QC H3A 2A6

Description :

MAIN RESPONSIBILITIES

• Level 1 and 2 Support
• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management

• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation

Conduct and participate in meetings with related communities

• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

• Support role experience required (> 5 years’ experience)
• Experience in Banking / Financial sector preferred
• Kondor+ / Integrity experience preferred, but not mandatory

ESSENTIAL SPECIFIC REQUIREMENTS

• Strong database skills (Sybase, Oracle, MS SQL)
• Unix / Linux hands-on experience with knowledge of day-to-day commands
• Windows servers hands-on experience
• Scripting experience (Shell, PowerShell, …)
• Scheduling tools (Autosys)
• Monitoring tools (Geneos)
• Web application skills (Apache Tomcat, IIS)
• Collaboration Frameworks (SharePoint)

SKILLS AND BEHAVIOURS

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge
• Project management skills, a plus
• Good team player