Translation Coordinator

Description de Poste

Company : CGL

Department : Communications

Employment Type : Temporary part-time

Work Model : Remote-based

Language : Bilingualism in English and French is required.

Additional Information : This role is flexible to Quebec.

L'Opportunité :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Marketing and Communications team aspires to drive innovation and be the industry leader in client engagement. Our versatile and knowledgeable team works collaboratively with business partners to enhance client experience, creating value at every point of contact. We think strategically and align our initiatives to help our organization achieve its business objectives.

The Translation Coordinator is responsible for translation administration and workflow management, including coordinating, and maintaining positive relationships with internal and external stakeholders.

Comment vous allez créer un impact :

• Review requests submitted through the online translation management system by business partners across the group of companies to understand their needs and ensure all information required for the translation process is included; follow-up as needed.
• Prepare and analyze projects for translation in the appropriate translation memory, which reduces costs while increasing efficiency and consistency.
• Occasionally, assign requests to internal or external translators as per guidelines in place (area of expertise, availability, urgency, confidentiality, timeline, relevant process, etc.).
• Review external vendors invoices and input data in the system for payment.
• Maintain positive relationships with business partners and respond quickly to their inquiries through appropriate channels (Translate inbox, Teams, email, etc.).
• Complete any additional administrative tasks (server clean-up, glossary update, etc.)

Comment vous allez réussir :

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

Pour rejoindre notre équipe :

• Experience in a technical coordinator or project specialist role in a corporate environment, preferably in translation or a related field.
• A college diploma
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
• Excellent client service abilities.
• Meticulous attention to detail and accuracy.
• Excellent computer skills and superior knowledge of standard office computer programs (Word, Excel, PowerPoint, Adobe Acrobat), Internet and Web applications.
• Experience with translation support software and resources including Trados, Termium, GDT, Broca, MultiTerm.

Ce que vous devez savoir :

• Detail oriented work that requires a high degree of mental concentration for extended periods of time.
• Strict confidentiality with respect to employee’s personal information and other sensitive or proprietary material.
• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

Ce que nous vous offrons :

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.