Site Reliability Engineer (Identity Management)

About the Company

World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Site Reliability Engineer (Identity Management) to support our client on their global Identity Management Reliability Engineering team.

About the Role

Support Identity Management applications for human and system account management built on the PingIdentity / ForgeRock Identity Management products.

Responsibilities

• Maintain LDAP Directory Services products such as PingDirectory and PingDataSync.
• Provide first-line support for Identity Management during large-scale outages, including post-mortem, pre-mortems and problem management with data-driven strategies and a code-first approach to problem solving.
• Prepare and execute change management activities, often automating and creating tools where necessary.
• Collaborate with partner enterprise technology teams and provide support to stakeholders and our Level 2 operations team.
• Contribute to performance and training assessments of team members.
• Improve stability of Identity Management platforms by identifying and implementing alert automation and self-healing functions where possible.
• Performance and scalability – ensure systems can scale seamlessly to handle increased load and monitor the performance of our applications and infrastructure using our service level objectives (SLO) and service level indicators (SLI).
• Participate in on-call rotations (weekday and weekend cycles).
• Share responsibilities and knowledge across the team, engaging with our community and stakeholders to gather feedback to improve our systems.
• Address security and compliance issues ensuring we are meeting industry standards and have implemented best practices for security and data protection with our systems.

Required Skills

• Basic understanding of the LDAP protocol and its functionalities.
• Experience supporting PingDirectory and PingDataSync.
• Familiarity with IAM products from providers such as ForgeRock and Ping Identity.
• Knowledge of enterprise security standards and concepts.
• Understanding of general enterprise infrastructure concepts and troubleshooting, including network, storage, web infrastructure, middleware, etc.
• Basic knowledge of operating system administration on Windows (Active Directory) and Red Hat Linux platforms (≥RHEL7+).
• Proficiency in at least one scripting language such as PowerShell, Python, Shell (bash).
• Functional knowledge of C / C++ and Java can be advantageous for some tooling.
• Experience working within large enterprise architectures.
• Familiarity with the Software Development Life Cycle (SDLC) and development environment tooling (GitHub, Jenkins, Visual Studio Code, etc.).
• Familiarity with visualization and plant and incident management tools such as Splunk, Grafana, ServiceNow, Jira, Bitbucket, PagerDuty, PowerBI.
• Recommended: Foundational knowledge of authentication protocols in the broader IAM domain, such as OpenID Connect, SAML, Kerberos, and Radius, and multifactor authentication solutions like RSA SecurID, Cisco Duo Security, FIDO, etc.

Preferred Skills

• Experience in Identity and Access Management (IAM).
• Previous experience in IT Operations, Reliability Engineering, or DevOps.
• Exposure to Agile / DevOps environments.
• Knowledge of Site Reliability Engineering (SRE) principles and methodology.
• ITIL, CISSP or similar certification (optional).