Identity Management Consultant

World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Site Reliability Engineer (Identity Management) to support our client on their global Identity Management Reliability Engineering team.

Position Overview :

• Support Identity Management applications for human and system account management built on the Ping Identity / ForgeRock Identity Management products.
• Maintain LDAP Directory Services products such as Ping Directory and Ping DataSync
• Provide first-line support for Identity Management during large-scale outages, including post(1)mortem, pre-mortems and problem management with a data-driven strategies and a code-first approach to problem solving.
• Prepare and execute change management activities, often automating and creating tools where necessary.
• Collaborate with partner enterprise technology teams and provide support to stakeholders and our Level 2 operations team
• Contribute to performance and training assessments of team members
• Improving stability of Identity Management platforms by identifying and implementing alert automation and self-healing functions where possible.
• Performance and scalability – ensure systems can scale seamlessly to handle increased load and monitor the performance of our applications and infrastructure using our service level objectives (SLO) and service level indicators (SLI).
• Participate in on-call rotations (weekday and weekend cycles)
• Share responsibilities and knowledge across the team, engaging with our community and stakeholders to gather feedback to improve our systems.
• Address security and compliance issues ensuring we are meeting industry standards and have implemented best practices for security and data protection with our systems.

Preferred Qualifications

Technical Skills

RHEL7+)