Overnight Content Editor Montreal, Quebec, Canada - Remote

Description du poste

This job receives, formats and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.

Responsibilities :

• Orchestrates and executes the efficient processing of client press releases including but not limited to; receives and validates content to ensure compliance with content acceptability guidelines, formats pictures, videos, validates hyperlinks and edits / modifies press releases on the website (CMS) in English and French.
• Disseminates press releases to the media via Canada Newswire distribution networks.
• Posts press releases on various platforms inclusive of Social Media sites.
• Coordinates international distribution of press releases with our international affiliates.
• Acts as the point of contact for clients requesting distribution and translation services. Provides advice to clients as appropriate. (E.g. SEO counseling)
• Dispatches and assigns client requests to the CCS team based on priority level (rotating basis).
• Assists in onboarding / training new clients on the Online Member Centre platform (after hours support).
• Partners with internal stakeholder teams to mitigate and resolve customer service challenges.
• Performs other duties as required.

Qualifications :

• High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications / PR or a related field is required.
• Minimum of 1 year of experience in customer service and / or coordination is required, with some experience in an editing role and an understanding of the Canadian media landscape preferred.
• Basic knowledge of media communication such as earned, owned and paid media.
• Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
• Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.
• Solid oral and written communication skills, with in-depth knowledge of grammar to edit press releases.
• Sales experience / training is an asset.
• Fluent in both English and French.
• Shift Sunday-Thursday, 11 PM - 7 AM ET.

Working Environment and Demands :

• Sustained requirement for multi-tasking, simultaneous multiple urgent demands and / or work requiring attention to detail, subject to frequent, regular interruptions, or peak periods requiring an accelerated work pace or deadlines.
• Salaried job based on 37.5 hours / week, on various schedules (days, evenings, overnights and weekends) with occasional requirement to work shifts that fall outside of regular shift.

This job has no requirement to be on-call.

• No travel is required.
• Sustained requirement for manual dexterity / coordination for computer use.
• Regular requirement for low-intensity mental, visual or aural concentration for such activities as reading, inputting data, taking notes.
• Sustained requirement for high-intensity mental, visual or aural concentration such as proofreading press releases, listening to calls / presentations or face-to-face interactions of a more complex nature.

Internal Contacts :

• Manager, Client Content Services : To share / escalate difficult situations.
• Client Content Specialists : To share and confirm information.
• Sales team : To confirm client contract details and possible discounts.
• Language Coordinator : To confirm client translation request.
• Regulatory Filing Specialists : To confirm filing requests.
• Accounting team : To answer billing questions.
• Multimedia team : To coordinate multimedia project.
• Product team : To enquiry about our service offering.
• International affiliates : Cleveland, London, Shanghai Cision colleagues To coordinate international distribution.
• IT : To share technical issues.
• Client Success team : To discuss new clients weekly.

External Contacts :

Clients : To confirm receipt of press release, answer questions, advise on best practices, and pitch services.

Decision Making :

• The job has the accountability and authority to :
• Present upselling opportunity and how to best format press releases to client.
• Make suggestions to clients regarding their press release (for upselling).
• Determine workload priorities and whether press release is ready for distribution.
• Validate the sender’s authority to disseminate press releases on behalf of his organization.
• Validate if a press release’s content complies with our content acceptability policy.
• Escalate / Refer client issues to Manager, Client Content Services.

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