L3 Application Support Analyst (Functional)
Montreal, QC
12 months contract-Hybrid 60%
Responsibilities :
Level 1 and 2 Support
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary
Change and Request Management
Responsible and accountable for changes to the production environment for NAR applications Work with development community for release prioritization Ensure that requests for change adhere to Group and Department Policies Available for after-hours and / or weekend change activities, when necessary Reporting & Special Projects
Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release Regular reporting to line manager for prioritization and escalation Conduct and participate in meetings with related communities Perform control result analysis and reporting and take up corrective actions as needed As required, take up project management responsibilities for special projects Minimum Required Qualifications
5 or more years of professional experience as a Functional Support Analyst and / or similar role Experience in Banking / Financial sector with knowledge of financial products Backoffice Settlements Systems experience preferred. Preferred Qualifications;
Unix / Linux hands on experience with knowledge of day to day commands Knowledge / experience in SWIFT and messages types MT / MX Basic knowledge of finanical products(Bond, IRS, Swaps etc) Knowledge / experience in Oracle, CFT, Dynatrace Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins …_) Strong analytical and problem solving skills.
