Founded in 1995, Cogir Real Estate employs over 16,000 passionate real estate professionals. Driven by our constant desire to give meaning to real estate, we aim to humanize, create, and exceed expectations in order to design pleasant, functional living environments that reflect the people who inhabit them. Our team manages more than 365 properties located in Canada and the United States. We oversee 5 million square feet of commercial real estate and 43,000 residential units, including over 120 private residences for seniors. The Cogir Foundation supports projects and causes grouped under four main pillars : youth, seniors, cultural diversity, and the environment.
Purpose of the position
As an IT Team Leader, you will play a pivotal role in overseeing the day-to-day operations of the IT team while ensuring exceptional service delivery across the organization. Based in the Montreal Support Office, you will lead a bilingual team and support a diverse user base across Canada and United Sates. Your leadership will drive efficiency, collaboration, and innovation in IT operations, aligning with organizational goals and values.
More specifically, your daily routine with us will look like :
- Supervise and mentor a team of IT professionals.
- Foster a collaborative and inclusive work environment.
- Conduct regular performance evaluations and provide constructive feedback.
- Ensure timely resolution of IT incidents and service requests.
- Monitor and maintain SLA adherence and customer satisfaction metrics.
- Collaborate with internal stakeholders to identify and address IT support needs.
- Provide hands-on technical support when required.
- Lead the implementation of IT solutions and upgrades.
- Ensure systems are secure, up-to-date, and optimized for performance.
- Assist in planning and executing IT projects, including infrastructure upgrades, software rollouts, and process improvements.
- Monitor project progress and ensure alignment with timelines and budgets.
- Act as the primary liaison between the Montreal Support Office and the National IT
- Provide regular updates to the National Director of IT Operations.
- Ensure adherence to organizational IT policies, procedures, and standards.
- Stay informed about industry trends and best practices.
The ideal candidate possesses :
Qualifications required :
Technical Skills :
What will be offered to you :
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