Application Production Support Analyst

Application Production Support Analyst

Location : Montreal, QC

Duration : 12 Months

Mission and Objectives :

The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the ALMT area. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2) : the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

Position Summary :

Looking for an Application Production Support Analyst who has experience supporting trading systems with knowledge of financial products, Forex, Fixed Income, Money Market along with Database skills (Sybase, MS SQL, NOSQL) ,Unix / Linux hands on experience with knowledge of day to day commands - Scripting experience (Shell, powershell, …_), Scheduling tools (Autosys) - Monitoring tools (Dynatrace, Kibana) - Global financial products knowledge

Main Responsibilities :

Level 1 and 2 Support :

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management :

Reporting & Special Projects :

Requirements :

Essential Specific Requirements :

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details : Sapna Singh

Email : [email protected]

Job ID : 25-30072