Information Management Analyst II

JOB DESCRIPTION

About the role

We’re looking for a Digital Librarian (Knowledge Management Analyst II) to join our team!

What you’ll do here :

• Collaborate with Subject Matter Experts (SMEs) and other members of the knowledge team (librarians and technical writers) to ensure that library content is compliant with Intact’s internal knowledge governance and guidelines.
• Utilize your understanding of best practices in knowledge organization, knowledge-seeking behaviours, and user experience design to support search engine optimization, user interface improvements, and the development of new tools for knowledge access.
• Provide training and support for tools and best practices to members of a large (+) community of knowledge developers and leaders.
• Support the ongoing centralization and standardization of Claims knowledge by managing content migration projects and performing regular knowledge base maintenance and organizational tasks.
• Build strong relationships and collaborate effectively with key stakeholders (trainers, managers, analysts, IT, users) to drive content development and tool adoption.
• Analyze user feedback and reporting metrics to support continuous improvement and optimization.

What you bring to the table :

• Bachelor's degree or college diploma in Records and Information Management, Library and Information Technology, or related fields (or equivalent education and experience).
• Master’s in Library and Information Studies (MLIS) or in Library Science (MLS) would be an asset.
• 2+ years of experience in knowledge management, digital libraries or content governance.
• Strong project management skills to manage multiple priorities and improve processes.
• Technical proficiency in knowledge platforms, database structuring, and AI-driven automation.
• Strong collaborator and communicator.
• Knowledge of insurance would be an asset.
• Strategic problem-solver.
• Thorough and detail-oriented to ensure accuracy.
• Excellent time management.
• Be customer driven.
• Behave with integrity.
• Respectful communicator.

Strive for excellence

For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

No Canadian work experience required; however, must be eligible to work in Canada.

LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team :

• Inspiring leaders and colleagues who will lift you up and help you grow.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.