As an IT assistance analyst for ATMs, you help the caisse network analyze and interpret data to assess the quality of service delivery.
You help diagnose problems and suggest improvements to prevent issues in the future. You interact with stakeholders working in other fields.
More specifically, you'll be required to :
Analyze and interpret data to inform decision-making and control points
Analyze risks, write statistical reports and make recommendations. Provide advice on how to implement recommendations
evelop and write tools, methods and processes
Identify and communicate opportunities for improvement
Be proficient in end-to-end processes to interact with stakeholders with planned activities
Help identify metrics for investigations
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
What you bring to the table
Bachelor's degree in a related field
A minimum of two years of experience in IT support
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate proficiency in Microsoft Office
Beginner-level knowledge of ticketing systems
Beginner-level knowledge of Power
Business insight, Complexity
L-Hybrid
Trade Union
Non-unionized
9 hours ago
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