Site Reliability Engineer

Site Reliability Engineer (Identity Management)

World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Site Reliability Engineer (Identity Management) to support our client on their global Identity Management Reliability Engineering team.

Position Overview:

• Support Identity Management applications for human and system account management built on the Ping Identity / ForgeRock Identity Management products.
• Maintain LDAP Directory Services products such as Ping Directory and Ping DataSync.
• Provide first-line support for Identity Management during large-scale outages, including post-mortem, pre-mortems and problem management with data-driven strategies and a code-first approach to problem solving.
• Prepare and execute change management activities, often automating and creating tools where necessary.
• Collaborate with partner enterprise technology teams and provide support to stakeholders and our Level 2 operations team.
• Contribute to performance and training assessments of team members.
• Improve stability of Identity Management platforms by identifying and implementing alert automation and self-healing functions where possible.
• Performance and scalability – ensure systems can scale seamlessly to handle increased load and monitor the performance of our applications and infrastructure using our service level objectives (SLO) and service level indicators (SLI).
• Participate in on-call rotations (weekday and weekend cycles).
• Share responsibilities and knowledge across the team, engaging with our community and stakeholders to gather feedback to improve our systems.
• Address security and compliance issues ensuring we are meeting industry standards and have implemented best practices for security and data protection with our systems.

Preferred Qualifications

• Experience in Identity and Access Management (IAM).
• Previous experience in IT Operations, Reliability Engineering, or DevOps.
• Exposure to Agile / DevOps environments.
• Knowledge of Site Reliability Engineering (SRE) principles and methodology.
• ITIL, CISSP or similar certification (optional).

Technical Skills

• Basic understanding of the LDAP protocol and its functionalities.
• Experience supporting Ping Directory and Ping DataSync.
• Familiarity with IAM products from providers such as ForgeRock and Ping Identity.
• Knowledge of enterprise security standards and concepts.
• Understanding of general enterprise infrastructure concepts and troubleshooting, including network, storage, web infrastructure, middleware, etc.
• Basic knowledge of operating system administration on Windows (Active Directory) and Red Hat Linux platforms (RHEL7+).
• Proficiency in at least one scripting language such as PowerShell, Python, Shell (bash).
• Functional knowledge of C / C++ and Java can be advantageous for some tooling.
• Experience working within large enterprise architectures.
• Familiarity with the Software Development Life Cycle (SDLC) and development environment tooling (GitHub, Jenkins, Visual Studio Code, etc.).
• Familiarity with visualization and plant and incident management tools such as Splunk, Grafana, ServiceNow, Jira, Bitbucket, PagerDuty, PowerBI.
• Recommended: Foundational knowledge of authentication protocols in the broader IAM domain, such as OpenID Connect, SAML, Kerberos, and Radius, and multifactor authentication solutions like RSA SecurID, Cisco Duo Security, FIDO, etc.