Information Technology Services Manager
Infotree Global Solutions
Montreal
Offre publiée le 2025-04-09
Job Title : IT Service Manager
Duration : 12 Months Contract
Location : Montreal, QC
EXPERIENCE / SKILLS NEEDED
- Experience in Production support role Good knowledge of ITIL processes and frameworks Significant experience with processes like incident, change problem and release mgmt.
- Experience in gathering data and generating reports / graphs with tools like ServiceNow, PowerBI, JIRA, python Hands on with MS Office tools for reporting and presentations
- Experience with data warehousing and reporting technologies Good infrastructure knowledge – Linux, Windows, Cloud computing, replication, architecture Excellent communication skills, interacting with users, IT and stakeholders
- Experience in the banking sector, with an understanding of regulatory obligations is a strong plus Ability to take initiatives (make proposals and drive them to completion) Organizational skills (being proactive)
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