IT Support Technician

Arrow Workforce Solutions

Brossard

28,00$ - 28,00$ /heure

Offre publiée le 2025-04-10

Postuler

Tenure : Full-Time

Location : Brossard, QC

Hours : Monday to Friday, 8 AM – 5 PM

Pay Rate : $28 / hr.

Responsibilities :

Provide onsite technical assistance and white-glove service to end-users, ensuring a seamless customer experience.
Troubleshoot and resolve hardware, software, and network issues.
Offer guidance on technology use, application features, and hardware selection.
Conduct software and personal training sessions for users on standard tools and applications.
Act as a liaison between users and technical support teams, ensuring efficient issue resolution.
Maintain detailed records of incidents and resolutions using ticketing systems.
Continuously identify opportunities for improving the user experience.

Qualifications and Experience :

3-5 years of relevant experience in a technical support or deskside support role.

Strong knowledge of software and hardware installation, configuration, and troubleshooting.

Excellent customer service and communication skills.

Demonstrated ability to manage multiple tasks and client expectations.

A+ Certification and Microsoft MCP Certification are preferred.

Bilingual proficiency in French and English is mandatory.

Key Competencies :

Exceptional customer service skills with a positive and proactive attitude.

Strong problem-solving abilities and attention to detail.

Ability to work effectively in a fast-paced, dynamic environment.

Montréal

2025-04-18