Représentant senior, Recouvrement administration

Description du Poste

Our collections team is growing!

This may be a perfect time to consider a career in collections!

The Senior Representative, Collections primarily responsibilities consist of collections, negotiations with customers to resolve delinquency problems in Retail and a Personal Loan portfolio. The representative will work in a goal-oriented environment to meet production indicators and to achieve individual and team performance targets and core competencies.

Responsibilities will include:

• Manage incoming requests (by telephone and email) for account-based information related to collection matters and special circumstance accounts
• Liaison with vendors and business partners to ensure quality transfers and data integrity
• Work on litigation accounts and communicate with law firms.
• Prepare monthly sale file and make it ready for monthly sale.
• Prepare file for goodbye letter.
• Payment processing and invoicing on collection and litigation accounts
• Assist with daily and monthly data transfer to various vendors to support collection activities
• Manage Bankruptcy, Litigation and Recovery accounts
• Validate and approve vendor invoices for payment
• Support new and existing business initiatives
• Maintain working relationships with Solicitors, Real Estate Agents, Appraisers and Brokers
• Maintain working relationships with Branch Managers, District Managers and Area Directors
• Order Appraisals
• Conduct Property reviews for vacant abandoned, etc.
• High school diploma
• Minimum of 1 year of experience in the Financial Services industry performing or in a call centre environment
• Understanding of collections processes

Skills and Qualifications:

• Customer service-based mindset
• Strong negotiation skills
• Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders
• Strong MS Excel, Access & Word skills
• Excellent written and communication skills with a strong attention to detail
• Must be able to address multiple issues in a high-paced / high-pressure rapidly changing environment. Time management skills are critical.
• Bilingual preferred (English and French)

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

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