Application Production Support

Application Production Support – L2

Duration : 12 Months with possibility of extension

Location : Montreal, QC H3A 2A6

Job Description :

Head Of Financing Solutions APS, Global Banking MISSION AND OBJECTIVES

• Provide application and technical support to the critical 24x7 Loans and Trade Finance applications.
• Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.
• Follow Information security and adhere to governance framework for the applications in the platform.
• Participate in the Safety and Trust project and manage the Credits and Trades server obsolescence and vulnerabilities.

Main Responsibilities :

• Responsible for production support of BNP Paribas Loans and Trade Finance applications.
• Responsible for production support, follow-up of application developments, and flows between BNP Paribas Loans and Trade Finance applications and other back office systems.
• Participate in technical projects related to Financing Solutions platforms.
• Assist sponsors and project teams to identify business needs and define functional specifications.
• Work closely with IT Global Banking teams to produce technical specification documents.
• Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports.
• Maintain application and systems as per the Information Security guidelines.
• Ensure data protection regulations are implemented from a data security standpoint.
• Maintain monitoring, capacity planning and performance tuning of financing solutions applications components.
• Understand and document the business process and data flow.
• Lead the Change Control review meeting to ensure data quality and coordinate approvals.
• Manage the cyberark bypass controls and assess for resolutions.

Requirements :

Training And Occupational Experience :

• Bachelor degree or higher in Computer Science or related fields.
• Must have at least one of Shell / Perl / Batch / Python scripting skills.
• Well versed with incident / problem / change management process.
• Excellent verbal and written communication skills.
• Good documentation skills – advanced knowledge of Excel, Word, PowerPoint.
• Good understanding of Java J2EE applications.
• Good to have infrastructure, MQ, Websphere, Tomcat knowledge.
• Good to have ITIL foundation knowledge / certification.
• Experience with Unix / Linux / Windows servers.
• Experience with application deployments and installations.
• Knowledge of SQL / PL SQL.
• Knowledge of tools like Jira, ITSM, SN.
• Strong multitasking skills and ability to reprioritize tasks.

Essential Specific Requirements :

• 24 / 7 availability during On-Call schedule.
• Good understanding of Service Now or similar tool and the service management processes.
• Understanding of data protection principles.
• Ability to work independently within a team.

Skills And Behaviours :

• Problem solver.
• Manage multiple priorities.
• Innovative and Agile.